Terms of travel

Tickets and boarding

Each passenger has a ticket with a QR code for each trip. Show it to the crew when boarding. Be at the jetty 15 minutes before departure; boarding closes at departure time.

Every passenger's name and ID card or passport number is recorded on the passenger manifest, as required for sea travel. Carry the same ID with you.

Infants travel on an adult's lap and do not occupy a seat. Every booking needs at least one adult, and each infant must travel with an adult.

Payment

Pay online with BML or an MIB card, or reserve and pay at the counter. Reserved seats are held for up to 24 hours and at the latest until 60 minutes before departure; unpaid reservations are released automatically. Online payments must be completed within 20 minutes.

Groups of 10 or more seated passengers receive 10% off the fares.

Cancellations by you

• 24 hours or more before departure: 100% refund
• between 3 and 24 hours before departure: 50% refund
• less than 3 hours before departure: no refund

No-shows are not refunded. Cancel at the counter or by phone with your booking reference.

Cancellations by us

If we cancel a trip because of weather, sea conditions or an operational reason, you can move to another departure free of charge or receive a 100% refund of that trip. We notify you by SMS.